Comfort Guarantee

Platinum
Care Plan

First class service. Absolute peace of mind. The Platinum Care Plan goes beyond the sale with a dedicated Personal Comfort Concierge, extended guarantees, and an annual in-home reassessment to ensure your chair continues to feel as good as the day it was delivered.

First Class Service and peace of
mind

Personal Comfort Concierge with customer

Be upgraded to First Class Treatment. Our aim is to ensure that your chair, your experience, and our service is First Class. A Personal Comfort Concierge is appointed to address all questions and concerns throughout the process of the building of your chair. This person is especially appointed to you, offering one on one contact and making communication much easier for you and other concerned individuals. Furthermore, you will receive the following benefits:

Receive First Class Service and absolute comfort with our Platinum Care Plan

  • • Post-delivery assessment (4-5 days after delivery)
  • • 6 week, 10 week and 6 month comfort assessment
  • • Guaranteed express build and construction (28 days)
  • • Guardsman fabric protection or leather protection
  • • Extended COMFORT GUARANTEE
  • • Executive PLATINUM CHAIR CLEAN & COMFORT REASSESSMENT (12 month)

After 12 months we come to your house to reassess comfort, safety inspect, dry clean &deodorise your chair, and ensure everything isas good as new.

Platinum Care Plan Inclusions

Extra Customised Service

Extra Customised
Service

Free 12 Month Clean & Comfort Reassessment

Free 12 Month
Clean & Comfort
Reassessment

Guaranteed Express Build

Guaranteed
Express Build

Extended Comfort Guarantee

Extended
Comfort
Guarantee

Fabric Protection

Fabric
Protection